Dealing with unstructured input
Successfully answering queries without triggering Fallback Intents.
Engaging Conversational experience
Check the Session Flow and see where the users are exiting a chat (and whether they’re exiting the chat as intended.)
Understand what users mostly talk about
Through analysing sessions and interactions. Sentiment Analysis. Text Analysis (next steps).
Provide quick support to clients
Enabling ‘Community Support’ and monitoring the Forum.
Automating FAQ Generation
Decreases the number of intents created and handles static questions through Knowledge Base.
Decrease time taken to configure the Bot
Paraphrasing ‘Training phrases’ with ML Models. Compare manual time taken to write custom training phrases and ML Model’s automatically generated training phrases.
Able to handle small talk and tell jokes.
Check the feedback from users and their queries while interacting with the bot and see if it meets our needs.
Train the bot in a language other than English and check if it’s up to the mark.